I have tried clearing cache and restarting computer multiple times. I have also tried a /debug/refresh and _bump which obviously didnt solve my issue.
when you said that they have old JS in use, how that JS has implemented? Is it on separate package on your app or inline in your dashboard?
Have you also update your app.conf's version and build attributes?
The JS is implemented through an external file, colorFormat.js. I have overwritten that file but for some of my users they are getting the old file ran instead of the new one. Which in my mind doesn't make sense because how would splunk still have that code, since I have overwritten it?