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Created a Custom Command to create ticket in Jira, but it creates 2 tickets with same Ticket Number?

sarvesh_11
Communicator

Hello Splunkers,

We created a custom command, to create jira tickets, taking the input from splunk table.

The script is working correctly, when triggered from backend, when the values are hard-coded. When changing the hard-coded values, with token, i.e dynamic, and trying to create ticket from UI, it creates 2 tickets with same ticket number.

Below is out python code, and error what we are getting while triggering:

sarvesh_11_0-1639541891965.png

 

sarvesh_11_1-1639542107186.png

 

TIA,

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