App "XYZ" does not support UI access. See its app.conf for more information.

[kmattern]

I set up a new instance of Splunk with the apps copied from my test machine to the new production environment. I set up my users using LDAP with two Role types, Splunk-Admins and Splunk-Users. I configured these roles the same on both machines.

If I log on as an administrator I can access every app that I copied. If I log in as a user I get this message for every app that I copied, "App 'XYZ' does not support UI access. See its app.conf for more information."

I've looked and looked and can't find anything amiss.

Here is a sample of the app.conf

[ui]
is_visible = true
is_manageable = true
label = XYZ Stats

[launcher]
author=Ken Mattern
description=This app will allow the user to view and query XYZ stats in real time.
version=1.0

Any and all ideas are very welcome. We have to begin testing yesterday.

[ftk · Accepted solution]

Check your app permissions. Log into splunk as admin, and go to Manager > Apps. Click Permissions in the Sharing column for your app. Make sure that the roles you want to have access have at least Read permissions.

[kmattern]

Thanks. That worked. unfortunately it put me back to a point where I have to go back to support to tell them that their suggestion for the other issue just got broken - again.