Hello Community,
On June 14, AppDynamics transitioned to Cisco Support Case Manager (SCM) for case creation and management. Since the migration, we have become aware that some customers are experiencing difficulties accessing SCM to create/view cases. We sincerely apologize for any inconvenience this may have caused and want to assure you that Cisco is working diligently to resolve these issues as quickly as possible.
As a temporary workaround, beginning Saturday, August 17th, users who have encountered errors when attempting to open cases will be able to bypass these errors and proceed with case creation. Please note that for cases created using this workaround, only the user who initiates the case will have access to view it in SCM. If you need to share the visibility of these cases with others in your organization, please ensure that they are included in the CC list when creating the case. Please note that visibility is restricted to email communications only for data privacy and security.
If you continue to experience issues with SCM, or if you have any other concerns, please do not hesitate to contact us at appd-support@cisco.com for further assistance.
Thank you for your understanding and continued partnership.
