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splunk-add-on-jira-alerts failing to connect to Jira

davidmills
Explorer
‎10-14-2018 07:10 PM

As per https://answers.splunk.com/answers/691950/splunk-add-on-for-atlassian-jira-alerts-is-failing.html I added verify=False, but also had to remove proxies=proxy and then the health check stopped report errors. But any attempt to use the Jira app to create a ticket failed; Splunkd.log shows:

10-14-2018 23:00:04.159 +0000 INFO  sendmodalert - action=jira STDERR -  Jira server HTTP status= 401
10-14-2018 23:00:04.159 +0000 INFO  sendmodalert - action=jira STDERR -  Jira server response:
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -  <html>
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -  <head>
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -      <title>Unauthorized (401)</title>
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -  <!--[if IE]><![endif]-->
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -  <script type="text/javascript">
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -      (function() {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          var contextPath = '';
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          var eventBuffer = [];
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          function printDeprecatedMsg() {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              if (console && console.warn) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  console.warn('DEPRECATED JS - contextPath global variable has been deprecated since 7.4.0. Use `wrm/context-path` module instead.');
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          function sendEvent(analytics, postfix) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              analytics.send({
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  name: 'js.globals.contextPath.' + postfix
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              });
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          function sendDeprecatedEvent(postfix) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              try {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  var analytics = require('jira/analytics');
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  if (eventBuffer.length) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                      eventBuffer.forEach(function(value) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                          sendEvent(analytics, value);
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                      });
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                      eventBuffer = [];
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  if (postfix) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                      sendEvent(analytics, postfix);
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              } catch(ex) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  eventBuffer.push(postfix);
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  setTimeout(sendDeprecatedEvent, 1000);
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          Object.defineProperty(window, 'contextPath', {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              get: function() {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  printDeprecatedMsg();
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  sendDeprecatedEvent('get');
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  return contextPath;
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              },
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              set: function(value) {
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  printDeprecatedMsg();
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  sendDeprecatedEvent('set');
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -                  contextPath = value;
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -              }
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -          });
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -      })();
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -  </script>
10-14-2018 23:00:04.160 +0000 ERROR sendmodalert - action=jira STDERR -  <script>

When I set the Jira creadentials via Apps-Manage Apps->"JIRA Custom Alert Action : Ticket Creation"->Setup, the only related file I see being touched is etc/apps/splunk-add-on-jira-alerts/local/alert_actions.conf, which contains all the credentials set except the password. Where might that be stored - and if it was stored correctly why is the use failing to authenticate. We have manually built a curl command that uses the values in jira.py and it works as expected when run from the command line.

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