Why does my alert trigger in my Windows Splunk instance, but not my Linux instance?

[vamsi92]

Hi,

I have 2 instances: Splunk Enterprise in a Linux environment and Splunk Enterprise in a Windows environment. I am also using these with ServiceNow integration. For that I am using Splunk Add-on for ServiceNow with the Linux Splunk setup.

I have configured an alert in the "Search and Reporting" app to notify if any new source is added to it. In Windows, the alert is fired. (I can see event fired at ---- when I open alert).
In Linux, I configured the same alert to detect new source using both "Search and Reporting" app and "Splunk_TA_snow" app, but both the alerts are not firing up. Is it a problem with the Linux setup or anything else?
Total num of alerts configured are not more than 4.
please help

[renjith_nair · Accepted solution]

• Check your splunkd.log and scheduler log files to see if any errors reported
• Check the user has scheduler privileges.
• Check your search meets the alert conditions.
• Finally check your alert is scheduled correctly

If it'sstill not resolved, try setting the splunk log to DEBUG for short period of time and check