Why aren't the Palo Alto App and Palo Alto Add-on transforming global protect user?

[aarongensch]

Hi
We have noticed that within the Palo Alto app-->Activity-GlobalProtect that "user" is always unknown.

In the transforms:

[extract_globalprotect_user]
SOURCE_KEY =  description
REGEX = User name: (?[^,]+)

[extract_globalprotect_ip]
SOURCE_KEY =  description
REGEX = Private IP: (?[^,]+)

The user should be extracted out of the description.

Within the props.conf in traffic section
EVAL-user = coalesce(src_user,dest_user,"unknown")

has anyone found this issue and resolved it?