Why am I unable to log in to install apps?

[andreitaordones]

I'm trying to install a few apps in Splunk.    The dialogue says, "Enter your Splunk.com username and password to download the app."   I use the username/password combination I'm using for splunk.com and I continually get back an error message "Incorrect username or password". 

[andreitaordones]

Can you please guide me how to do that?

[isoutamo]

Hi

Have you ever login into splunkbase.splunk.com? It could be so that you must 1st login with browser and "register" your splunk.com user into that site? It has been so long time when I have done this last time that I cannot recall it now. 

But as @gcusello said, If it isn't work with entering your splunk.com id and password, then just login to splunkbase.splunk.com with browser and download app and then install it.

Anyhow I prefer that method, as then I could store those apps into local repository to get those exact versions later on if/when needed. In splunkbase there are many apps which has only one or few newer versions for download but not earlier.

r. Ismo

[gcusello]

Hi @andreitaordones,

beware that you have to use your credentials in Splunk.com, not credenzials on the system.

Anyway, you can download them on your pc and install from files.

Ciao.

Giuseppe

[andreitaordones]

Can you please guide me on how to do that?

[gcusello · Accepted solution]

Hi @andreitaordones,

enter in apps.splunk.con

then insert your credentials

click on download

accept the download

connect to your Splunk

go in Apps > manage apps > install from file

upload the file

maybe a Splunk restart is required, it depends on the app

for more infos see at https://docs.splunk.com/Documentation/AWSsecurity/1.1.0/InstallationConfiguration/Installingtheappto... 

Ciao.

Giuseppe

[andreitaordones]

Thank you.