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Unable to connect FTP Pull client

New Member

We are trying to retrieve logs which are stored on FTP location using FTP Pull/ Input Add On.

After configuration we are observing below errors in log file.

ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-ftppull/bin/" Error: An error occurred updating credentials. Please ensure your user account has adminallobjects and/or liststoragepasswords capabilities. Details: 'No such entity billingdevportal%5Cbillindevportalftpuser%3A'

ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-ftppull/bin/" - 530 User cannot log in. - 530 User cannot log in

Please let us know if any pre steps we should consider while configuring.

0 Karma



there might be an issue with the way you entered your username:
No such entity billingdevportal%5Cbillindevportal_ftpuser%3A'

looks like a HTML encoded string. Decoded is:
No such entity billingdevportal\billindevportal_ftpuser:'

Syntax for connecting to FTP (in general is):
Which might (!) make the string you want to:

How does you config look like?
Can you double check your credentials (e.g. using them on a FTP client in order to make sure they work)?


0 Karma