Splunk Webhook t to Google hangout not working

[Pmeiring]

Hi Community 

We are currently running into Alert issue with the Hangouts Webhook on Splunk. Unsure how to start troubleshooting the webhook configuration. 

Any guidance will be greatly appreciated 

LOG's 

INFO sendmodalert - Invoking modular alert action=hangsout_chat_alert for search="************" sid="rt_scheduler__******
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - Traceback (most recent call last):
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - File "/opt/splunk/etc/apps/TA-hangsout-chat-webhook/bin/hangsout_chat_alert.py", line 48, in <module>
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - exitcode = AlertActionWorkerhangsout_chat_alert("TA-hangsout-chat-webhook", "hangsout_chat_alert").run(sys.argv)
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - File "/opt/splunk/etc/apps/TA-hangsout-chat-webhook/bin/hangsout_chat_alert.py", line 15, in __init__
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - super(AlertActionWorkerhangsout_chat_alert, self).__init__(ta_name, alert_name)
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - File "/opt/splunk/etc/apps/TA-hangsout-chat-webhook/bin/ta_hangsout_chat_webhook/alert_actions_base.py", line 29, in __init__
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - sys.stdin.read(), self._logger, alert_name)
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - File "/opt/splunk/etc/apps/Splunk_SA_CIM/lib/cim_actions.py", line 157, in __init__
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - if isinstance(self.sid, basestring) and 'scheduler' in self.sid:
+0200 ERROR sendmodalert - action=hangsout_chat_alert STDERR - NameError: name 'basestring' is not defined
+0200 INFO sendmodalert - action=hangsout_chat_alert - Alert action script completed in duration=266 ms with exit code=1
+0200 WARN sendmodalert - action=hangsout_chat_alert - Alert action script returned error code=1

[Pmeiring · Accepted solution]

Hi All, 

After some investigations I've found the solution seemed to be associated with python version running on the Splunk server. By using a previous version of python I was able to get the webhook working. 

<splunk dir>/etc/apps/TA-hangsout-chat-webhook/default/alert_actions.conf

[hangsout_chat_alert]
python.version = python2

Regards