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Splunk Platform Upgrade Readiness App does not show up under apps even after installing

deepakgaonkar
Explorer

Hi All ,

I am trying to install the app on search head and even after installing(Manage app->install from a file->upload) and restart of search head the app is not appearing . i have even check the apps directory on the server and cant find . could you please suggest what might be going wrong in this case

Tags (1)

nickhills
Ultra Champion

When you are using a Search Head Cluster you need to install apps via the deployer. Not by uploading to a single search head.

If my comment helps, please give it a thumbs up!
0 Karma

nickhills
Ultra Champion

If my answer helped, please consider accepting and/or upvoting so that other memebers of the community can see it was useful.

If my comment helps, please give it a thumbs up!
0 Karma

widad_guerrida
Engager
0 Karma

13tsavage
Communicator

Have you checked to see if there was an error during the install? Have you checked your splunkd.log?

0 Karma

deepakgaonkar
Explorer

Yes , i have checked the logs . I get the below error

ApplicationUpdater - Error reloading upgrade_readiness_app: handler for collections (access_endpoints /storage/collections/config): Service Unavailable

0 Karma

13tsavage
Communicator

Were there any other logs for upgrade_readiness_app or was this the only one?

/storage/collecitons/config is a API call for KV store endpoints to access and create collections. So its very interesting that this is error message for an attempted installation.

0 Karma

deepakgaonkar
Explorer

Yes , thats the only error in splunkd logs , although in the conf.log i found this
,{"name":"upgrade_readiness_app","action":"deleted","checksum":":q!q
"},
I am trying to add the all on the single search head , The search head is in cluster ,just wondering if i have to install that app through the SHC

0 Karma

13tsavage
Communicator

Now that we know that your search head is clustered, you need to install the app from the deployer as @nickhillscpl said.

0 Karma
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