Splunk App for ServiceNow 2.4: How to troubleshoot why some data (Snow_Events) is missing?

[snehalk]

Hello Team,

I have Splunk Enterprise version 6.1.8 and Splunk App for ServiceNow (App Version 2.4). All ServiceNow data is coming into the Splunk, but found that some of data (Snow_Events) is missing, so how we can track or debug the issue here? Is there a log error entry to find what the issue is?

Thanks

[ehaddad_splunk]

Event Management is a premium pulgin that is not enabled by default. You might want to check that this module is enabled in your Servicewnow environment and that it has data.

[snehalk]

Hello Ehaddad,

Could you please let me know how to achieve this? If i want to enable Event Management?

Thanks