SolarWinds Add-on for Splunk - Failed to index data Traceback (most recent call last)

[StuartMacL]

I'm receiving the below error. I am on Splunk Enterprise 8.1.3 and using Solarwinds add-on version 1.2.0.

The below is being generated on the heavy forwarder. The heavy forwarder is using Python version 3. We can successfully ping the Solarwinds server from this heavy forwarder.

Does anybody have an idea as to what the issue might be here?


2022-02-01 11:59:28,107 +0000 log_level=ERROR, pid=5855, tid=Thread-4, file=ta_data_collector.py, func_name=index_data, code_line_no=113 | [stanza_name="OT_sowin_query"] Failed to index data Traceback (most recent call last): File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/data_collection/ta_data_collector.py", line 109, in index_data self._do_safe_index() File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/data_collection/ta_data_collector.py", line 129, in _do_safe_index self._client = self._create_data_client() File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/data_collection/ta_data_collector.py", line 99, in _create_data_client self._data_loader.get_event_writer()) File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/ta_cloud_connect_client.py", line 20, in __init__ from ..core.pipemgr import PipeManager File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/core/__init__.py", line 1, in <module> from .engine import CloudConnectEngine File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/core/engine.py", line 6, in <module> from .http import HttpClient File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/core/http.py", line 26, in <module> 'http_no_tunnel': socks.PROXY_TYPE_HTTP_NO_TUNNEL, AttributeError: module 'socks' has no attribute 'PROXY_TYPE_HTTP_NO_TUNNEL'

[rahulhari88]

Hi ,

I am facing the same issue .reached out to splunk support but they denied help stating check in communities.