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Service Now: How to get the correct names of cmdb_ci ?

Explorer

Hello,

I set up the app and add-on for ServiceNow but cannot have the right name for the field cmdb_ci, it'es always something like : f97dcb156fdd1140436a5afc5d3ee4cf

I activated all the search for the add-on but the result is the same

Any help would be appreciated.

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1 Solution

Explorer

This resolved my issue.

We updated the TAsnow in 2.9
In this version the option sys
displayvalue=true is available in the servicenow.conf

By adding this Splunk index new fields with "dv_" in front of them.

Example : dvcmdbci
Instead of the reference (f97dcb156fdd1140436a5afc5d3ee4cf) we have the real value of the field

View solution in original post

0 Karma

Explorer

This resolved my issue.

We updated the TAsnow in 2.9
In this version the option sys
displayvalue=true is available in the servicenow.conf

By adding this Splunk index new fields with "dv_" in front of them.

Example : dvcmdbci
Instead of the reference (f97dcb156fdd1140436a5afc5d3ee4cf) we have the real value of the field

View solution in original post

0 Karma

Communicator

What you are seeing is a sysid within the Service Now tables. You will need to create a lookup from that sysid to the actual field value you are trying to display/get. Most of these lookups are within the syschoices table within Service Now which is an option to index as part of the Add-On for Service Now. There is also a savedsearch that takes the syschoices table and converts it into an inputlookup csv file that you will need to enable as well.

You may need to work with your Service Now administrators to identify any custom fields that have been created and referenced into custom tables as well.

You are then able to create an [|inputlookup ] search once you have the correct Service Now table lookup created to find the value you are looking for.

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Explorer

The syschoices table is already indexed but the lookup file syschoice_list.csv is empty
i guess this is from the Service Now configuration, i will have a look on this

Thank for the answer

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