Secure Gateway - Websocket empty response

[joshiro]

Hi, we re trying to setup the Secure Gateway app to register mobile devices in a Splunk Dev/Test instance but the "Websocket Test" panel in the end to end websocket troubleshooting dashboard is returning failure and the response content is "[]". Authentication and server_side_registration seems to be OK.

We can make a successful connection to port 443 outbound to prod.spacebridge.spl.mobi, but we get an empty response when we use the following command suggested by the documentation:

curl -i -N -H "Connection: Upgrade" -H "Upgrade: websocket" -H "Host: prod.spacebridge.spl.mobi" -H "Origin: https://prod.spacebridge.spl.mobi" -H "Authorization: c014fb4e" https://prod.spacebridge.spl.mobi/mobile

Any ideas or suggestions on how to troubleshoot or investigate this issue?

Ref: https://docs.splunk.com/Documentation/SecureGateway/2.5.4/Admin/TroubleshootGatewayConnection

Update1: We think this might be a network configuration issue (firewall or proxy related). We re going to check the network config.

Javier.