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Remedy Integration all alerts are getting updated rather than creating new incident

sumitkathpal
Explorer

Hi All,

Need help!

My splunk - remedy integration is working fine and i am able to create a new incident via search command. When i create a alert with schedule search and alert fires it create a new incident(in remedy) but after first alert all other alerts which get trigger from same search are updated into same incident rather than creating a new incident.

What we want it when out schedule search run(if it's condition matches) it create a new incident rather than keep updating the old incident.

What i am missing ? need help

0 Karma