Hi All,
Need help!
My splunk - remedy integration is working fine and i am able to create a new incident via search command. When i create a alert with schedule search and alert fires it create a new incident(in remedy) but after first alert all other alerts which get trigger from same search are updated into same incident rather than creating a new incident.
What we want it when out schedule search run(if it's condition matches) it create a new incident rather than keep updating the old incident.
What i am missing ? need help
