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Jenkins Plugin fails to install

New Member

Any ideas why the install fails?

Splunk Version 6.5.2
Splunk Build 67571ef4b87d

RHEL 6.8

The installation of the jenkins plugin fails:
4:53:30.618 PM

2017-01-31 16:53:30,618 ERROR [5891318a867f2df8462950] init:332 - Unable to obtain template "splunk_app_jenkins:templates/base.html":
Traceback (most recent call last):
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/controllers/", line 327, in render_template
templateInstance = mako_lookup.get_template(template_name)
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/controllers/", line 214, in get_template
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/controllers/", line 158, in raise_top_level_lookup_exception
raise exceptions.TopLevelLookupException(_("Splunk has failed to locate the template for uri '%s'." % uri))
TopLevelLookupException: Splunk has failed to locate the template for uri 'splunk_app_jenkins:templates/base.html'.

0 Karma


We had the same problem because the app was renamed from

splunk_app_jenkins to SA-Jenkins

on the Search Heads to align with our in house naming convention

renamed back to splunk_app_jenkins restarted the search heads and all worked fine....


Splunk Employee
Splunk Employee

Please restart Splunk after app install and the error will gone

0 Karma
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