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How to use Splunk App for ServiceNow with a proxy?

Communicator

I have my proxy settings configured in my splunk-launch.conf.
When I'm trying to connect to my ServiceNow account, I'm getting

Could not authenticate to ServiceNow. Please check your credentials and try again.

My credentials are OK, I'm able to log in via ServiceNow's web gui.

In the splunkd.log I see Winsock error 10061 events, which stands for proxy error, if my understanding is correct.
How to address this?

0 Karma

Splunk Employee
Splunk Employee

Try removing your proxy from splunk-launch.conf and setting it in the add-on's (note: add-on, not the app) setup screen instead. There is an Enable Proxy box that you can check and fill out your proxy settings there.

Docs: http://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Setuptheadd-on

0 Karma

Communicator

Hi,

I've changed the configuration as displayed in the manual, but I'm still getting the same error

0 Karma
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