How to troubleshoot the setting screen in Splunk for Unix app? Stuck on "loading"

[twinspop]

I'm finally giving up on my home built, mediocre performance dashboards and reports, and moving on to the official Splunk for Unix app. Awesome! I can't wait. But wait i must cuz the settings screen is stuck.

I go to Settings -> Categories. I create a new category, double-click it to change the name, and click in whitespace to save it per the instrux. Then I add a group doing the same thing. Now when i click on the new group ("test1"), the "hosts in test1" column is empty as expected. The "hosts not in test1" column says "loading" ... forever. I've tried Safari and Chrome. With ad blockers dropped. In/out of incognito mode.

Splunk for Unix app: 5.0.3 (latest I think)
Search Head: 6.2.4 (single)
indexers: 6.2.4 (just search peers, not clustered)
Splunk TA UNIX: 5.2.0

The other panels work as far as I can tell, but I need the category and group feature.

[lbur]

We recently had this same problem on version 5.2.4.
We solved it by copying default/macros.conf to local/macros.conf and modified the following stanza:

[metadata_index]

CHANGED FROM index=* to index=os

definition = index=os

[twinspop · Accepted solution]

Lesson of the day: Be sure the supporting apps are up to date. In this case, SA_nix was an older version. I removed it, cleanly installed it from the install dir included with the Splunk for UNIX and Linux app... everything works.

[twinspop]

Checking the JS Console in chrome, I see: Failed to load resource: the server responded with a status of 500 (Internal Server Error) on URL http://tlmcpdlog.es.ad.adp.com/en-US/custom/splunk_app_for_nix/unixsetup/SA-nix/get_hosts Failed to load resource: the server responded with a status of 500 (Internal Server Error). Digging further

[twinspop]

Error in internal: 2015-10-23 20:10:55,315 DEBUG [562acc8f0a7f3f40e654d0] _cplogging:55 - [23/Oct/2015:20:10:55] HTTP Traceback (most recent call last):
File "/opt/splunk/lib/python2.7/site-packages/cherrypy/_cprequest.py", line 606, in respond
cherrypy.response.body = self.handler()
File "/opt/splunk/lib/python2.7/site-packages/cherrypy/_cpdispatch.py", line 25, in __call_
return self.callable(*self.args, **self.kwargs)
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/routes.py", line 366, in default
return route.target(self, **kw)
File "", line 1, in
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 38, in rundecs
return fn(*a, **kw)
File "", line 1, in
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 122, in check
return fn(self, *a, **kw)
File "", line 1, in
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 171, in validate_ip
return fn(self, *a, **kw)
File "", line 1, in
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 339, in preform_sso_check
return fn(self, *a, **kw)
File "", line 1, in
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 391, in check_login
return fn(self, *a, **kw)
File "", line 1, in
File "/opt/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 411, in handle_exceptions
return fn(self, *a, **kw)
File "", line 291, in get_hosts
File "/opt/splunk/lib/python2.7/site-packages/splunk/search/init.py", line 302, in dispatch
raise splunk.SearchException, msg['text']
SearchException: metadata_index