How to make Splunk generate a help ticket or bug report in JIRA?

[esweeney]

How to make Splunk generate a help ticket or bug report in JIRA?

[hrottenberg_spl]

There is now a an app Splunk Add-on for Atlassian JIRA Alerts created to create alerts in JIRA. Note that it is only community-supported at this time.

[amanediel]

Hi @hrottenberg,

How to setup this addon for jira. I am unable to setup this add-on and will appreciate if I can find any help.

Thanks in advance

[halr9000]

I would suggest creating a new top-level Question and be sure to include detail on what you have done and where you are stuck. Here's some general advice for getting better answers: https://opensource.com/life/16/10/how-ask-technical-questions.

[amanediel]

Hi @halr9000,

Thanks for replying, i found out the error. it was realated to ssl in the http lin was sharing in base url.

[naveenkumargs]

Are there any alternate solutions with the latest Splunk releases ?

[amanediel]

This addon works great for raising tickets and i am working with it in version 7.2.1.
If you are facing issues while setting it up. let me know

[piebob]

this is a very old topic/video about how to do this at a higher level, but it might be useful:
http://www.splunk.com/wiki/Deploy:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_ticketin...

[dwaddle]

The easiest way is probably by email. JIRA can be (somewhat trivially) configured to read email from a POP or IMAP mailbox, and turn that mail into new issues. From there, it is easy enough for Splunk to fire alerts that result in emails being fed to JIRA.

If you want a more feature-oriented interface, then you'd need to write code to interface with JIRA's SOAP interface. This would be much more complex.