All Apps and Add-ons

How do you change the WSDL URL for the Splunk Add-on for BMC Remedy?

adlireza
Path Finder

I am currently configuring the BMC Remedy add-on, but am running into an issue where the WSDL URL is different than what the add-on is expecting.

All settings have been done via the Configuration > Account page. Settings generated in local/splunk_ta_remedy_settings.conf are as below:

[additional_parameters]
http_scheme = http
server_name = <arsystemname>
server_url = <midtierserver>:80
user = user
password = ********

When I use the |remedyincidentcreate command, I get an error:

"Can't get the WSDL file at  http://midtierserver/arsys/WSDL/protected/arsystemname/HPD_IncidentInterface_Create_WS"

Turns out the Remedy is not serving the WSDL as protected, but public. I want to change the the URL to use public and I have added the stanza below to local/splunk_ta_remedy_settings.conf:

[remedy_ws]
create_wsdl_url = http://midtierserver/arsys/WSDL/public/arsystemname/HPD_IncidentInterface_Create_WS

However, the add-on doesn't seem to respect this configuration and outputs the same error.

Can anyone help me with this issue? Thanks.

0 Karma
1 Solution

adlireza
Path Finder

I have solved this problem by editing bin/remedy_ticket.py to change the hardcoded URL directly. Search for the validate_and_create_url() method definition, change the values as below:

remedy_ws_staza[c.CREATE_WSDL_URL] = remedy_account.get(c.HTTP_SCHEME) + '://' + remedy_account.get(
    c.URL).strip(' /') + '/arsys/WSDL/public/' + remedy_account.get(
    c.SERVER_NAME).strip() + '/HPD_IncidentInterface_Create_WS'
remedy_ws_staza[c.MODIFY_WSDL_URL] = remedy_account.get(c.HTTP_SCHEME) + '://' + remedy_account.get(
    c.URL).strip(' /') + '/arsys/WSDL/public/' + remedy_account.get(
    c.SERVER_NAME).strip() + '/HPD_IncidentInterface_WS'

View solution in original post

0 Karma

adlireza
Path Finder

I have solved this problem by editing bin/remedy_ticket.py to change the hardcoded URL directly. Search for the validate_and_create_url() method definition, change the values as below:

remedy_ws_staza[c.CREATE_WSDL_URL] = remedy_account.get(c.HTTP_SCHEME) + '://' + remedy_account.get(
    c.URL).strip(' /') + '/arsys/WSDL/public/' + remedy_account.get(
    c.SERVER_NAME).strip() + '/HPD_IncidentInterface_Create_WS'
remedy_ws_staza[c.MODIFY_WSDL_URL] = remedy_account.get(c.HTTP_SCHEME) + '://' + remedy_account.get(
    c.URL).strip(' /') + '/arsys/WSDL/public/' + remedy_account.get(
    c.SERVER_NAME).strip() + '/HPD_IncidentInterface_WS'
0 Karma
Get Updates on the Splunk Community!

CX Day is Coming!

Customer Experience (CX) Day is on October 7th!! We're so excited to bring back another day full of wonderful ...

Strengthen Your Future: A Look Back at Splunk 10 Innovations and .conf25 Highlights!

The Big One: Splunk 10 is Here!  The moment many of you have been waiting for has arrived! We are thrilled to ...

Now Offering the AI Assistant Usage Dashboard in Cloud Monitoring Console

Today, we’re excited to announce the release of a brand new AI assistant usage dashboard in Cloud Monitoring ...