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Getting an error while pulling the data from SNOW

jagdish_rai
Explorer

I'm getting the same error while pulling the data from SNOW.Is there any way to fix it ?

error :-

2020-01-20 10:01:48,435 ERROR pid=124003 tid=Thread-1 file=snow_data_loader.py:do_collect:177 | Failure occurred while connecting to https://roche.service-now.com/api/now/table/incident?sysparm_display_value=all&sysparm_limit=1000&sy.... The reason for failure=Traceback (most recent call last):
File "/opt/splunk/etc/apps/Splunk_TA_snow/bin/snow_data_loader.py", line 169, in do_collect
"Authorization": "Basic %s" % credentials
File "/opt/splunk/etc/apps/Splunk_TA_snow/bin/Splunk_TA_snow/httplib2_helper/httplib2_py2/httplib2/init.py", line 2135, in request
cachekey,
File "/opt/splunk/etc/apps/Splunk_TA_snow/bin/Splunk_TA_snow/httplib2_helper/httplib2_py2/httplib2/init.py", line 1796, in request
conn, request_uri, method, body, headers
File "/opt/splunk/etc/apps/Splunk_TA_snow/bin/Splunk_TA_snow/httplib2_helper/httplib2_py2/httplib2/init_.py", line 1737, in _conn_request
response = conn.getresponse()
File "/opt/splunk/lib/python2.7/httplib.py", line 1137, in getresponse
response.begin()
File "/opt/splunk/lib/python2.7/httplib.py", line 448, in begin
version, status, reason = self._read_status()
File "/opt/splunk/lib/python2.7/httplib.py", line 404, in _read_status
line = self.fp.readline(_MAXLINE + 1)
File "/opt/splunk/lib/python2.7/socket.py", line 480, in readline
data = self._sock.recv(self._rbufsize)
File "/opt/splunk/lib/python2.7/ssl.py", line 772, in recv
return self.read(buflen)
File "/opt/splunk/lib/python2.7/ssl.py", line 659, in read
v = self._sslobj.read(len)
SSLError: ('The read operation timed out',)

placenciaj
Engager

@jagdish_rai Any solution?

0 Karma
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