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App for Windows Infrastructure detecting groups, but not users and computers

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We are running the latest compatible versions of Splunk App for Windows Infrastructure and SA-ldapsearch. When performing the guided setup on the Infrastructure app, we are not able to detect users and computers. However, groups are detected, which makes me think our SA-ldapsearch is working. I also test ldapsearch commands and I can find users and groups. Is this a bug or known issue with the Infrastructure app, or could I have something misconfigured?

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