I have triggered my alert to fire for Number of events greater than 0 and I have set it for every 5 minutes using Cron Schedule: */5 * * * *
I save the alert and it appears in my alerts list. But no longer how long I wait I never get an e-mail and the alert always says "There are no fired events for this alert". I have also tried using "Real-time" instead of Cron Schedule, but it still does not fire.
In order to troubleshoot this issue, kindly check below:
Check triggered alerts from
Settings > Knowledge > Searches, reports and alerts > Alerts column
Activity > Triggered alerts
Check under python.log for any error/warning message related to savedsearch/alert you want to trigger
Also, you may need to check for the skipped searches. Maybe during skippedsearches time, you were running into your maxconcurrent limit, which is why this search was skipped multiple times and that is why you did not receive the alert.