Alerting

Splunk ServiceNow Integration snowincidentstream error

michaelsplunk1
Path Finder

Hello everyone!

I'm trying to get Splunk to create an incident in ServiceNow when an alert is triggered. I'm using the "snowincidentstream" command, but receive an error that says "command="snowincidentstream", Failed to create ticket. Return code is 400. Reason is Bad Request".

I'm following the example in the docs running a query similar to that below: 

sourcetype="CPURates" earliest=-5m latest=now
| stats avg(CPU) as CPU last(_time) as time by host
| where CPU>=95
| eval category="Software"
| eval contact_type="Phone"
| eval ci_identifier="8214eb87c0a8018b7bd0919758dcc3c2"
| eval priority="1"
| eval subcategory="Database"
| eval short_description="CPU on ". host ." is at ". CPU ""
| eval account="user"
| eval custom_fields="u_affected_user=nobody||u_caller_id=12345"
| eval correlation_id="de305d51-15b4-411b-adb2-fb6b9e546013"
| snowincidentstream

 What could be wrong? Can someone please help?

Thank you so much!

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