Hi Splunkers
Im using "Splunk Add-on for Service Now" to send triggered alerts to servicenow.
Im trying to pass the alert name , alert time to the short description field in service now. In Service now i see the results populated but it gets truncated exactly at 80 character .
I checked with service-now team as well in my organisation and they dont have any such limit at their end.
Additionaly when i checked the add-on i see the index_lenght =80 check has been used in the addon code. will this could be the reason behind the results getting trucated. Any one else faced this issue?
Code Snippet :
#
# SPDX-FileCopyrightText: 2021 Splunk, Inc. <sales@splunk.com>
# SPDX-License-Identifier: LicenseRef-Splunk-8-2021
#
#
APP_NAME = "Splunk_TA_snow"
DEFAULT_RECORD_LIMIT = 3000
DEFAULT_DISPLAY_VALUE = "false"
FIELD_SEPARATOR = "||"
INDEX_LENGTH = 80
FILTER_PARAMETER_MIGRATION_STANZA = "filter_parameter_migration"
SETTINGS_CONF_FILE = "splunk_ta_snow_settings"
CHECKPOINT_COLLECTION_NAME = "Splunk_TA_snow_inputs_checkpointer"
