Can you help me with a Splunk alert that generates a Zendesk ticket?

[sbgoldberg13]

Hey All.

What is the best way to use a Splunk alert to generate a 3rd party helpdesk ticket? The 3rd party ticketing system is Zendesk. I'm not sure if I should be using the Webhook in the alert or the Fields workflow. Or if they have to work together. The thing is the alert is triggered by a search including eval, stats, and where statements.

[qtopia7100]

I used the email to ticket part of zendesk. Then at the ticket level I put enough info in the subject line, of the alert, to easily filter to the right ticketing group in zendesk.

to get info from the search into the ticket, you use:

$result.<fieldname_you want in subject line>$

examples $result.src_ip$ or $result.host$