I've got the Add-on for Atlassian JIRA Service Desk alert action plugin installed (https://splunkbase.splunk.com/app/4958/) on my search head cluster so I can create tickets from searches and alerts however I am having trouble getting the TA to talk to JIRA.
I've created an internal JIRA user on our JIRA deployment, validated the credentials work by logging into JIRA with them, so I know my credentials are okay.
The configuration section in the TA accepts the credentials. However, when I go to the app and ask it to show me projects or, for that matter, anything, it returns 0 projects and 0 results. All the canned reports return a Python error in the UI.
Following a different thread I checked the troubleshooting steps at https://ta-jira-service-desk-simple-addon.readthedocs.io/en/latest/troubleshoot.html where it specifically talks about Python errors and how that tends to me there is a connectivity issue or credential issue.
I ran the curl commands from the search head I was connected to and it can successfully connect to JIRA and pull data back!
[root@splunk-head-2 ~]# curl -k https://jira.mystuff.com/rest/api/latest/project --user prodsec-splunk
Enter host password for user 'prodsec-splunk':
[{"expand":"description,lead,url,projectKeys","self":"https://jira.mystuff.com/rest/api/2/project/15334","id":"15334","key":"VFR","name":" Vermin Feature Request","avatarUrls":{"48x48":"https://jira.mystuff.com/secure/projectavatar?avatarId=15163","24x24":"https://jira.mystuff.com/secure/projectavatar?size=small&avatarId=15163","16x16":"https://jira.mystuff.com/secure/project
So I have good credentials and end to end connectivity. I am not sure how to troubleshoot further...
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