error while login to education portal

[ashishamalviya1]

Hello All,

Getting below error while login to splunk education portal,
(120444) User record doesn't exist. Please contact system administrator.

my Splunk  id is ashishamalviya1

observe this error from last 25 days, have all my certification, mandatory training and credits.

Please find below screenshot,

[richgalloway]

Have you tried the usual web debugging procedures?  Clear your cache, try a different browser, etc.

If you still have trouble signing in, contact Splunk at education_amer@splunk.com

[ashishamalviya1]

tried clearing cache and tried different browser, nothing worked,
support ticket 3296422 open from 25th Aug, but no reply.