Splunk ITSI

ack button not show in ITSI Episode review after upgrade from 3.0.1

lightech1
Path Finder

Hello Team,

We have upgraded ITSI version from 3.01 to 4.03. We have some alerts in "correlation searches" that when it triggers generates a notable events, now with the new version, this impacts on the "episode review " tab.

But when the operators clic or view some alert, the ack or assign button doesn't appear, let me show a screenshot:

alt text

We have tried to create again the alert, use another browser, different versions of java, etc.

Thanks in advance!

0 Karma

szhou_splunk
Splunk Employee
Splunk Employee

From ITSI 4.0, you can ack an Episode but not for event, you can set Episode View to On to see the list of episode. Episode is a group of events so you don't have to do the operation for every event one by one.
Please see https://docs.splunk.com/Documentation/ITSI/4.1.2/User/OverviewofITSINotableEventsReview for more information.

0 Karma
Get Updates on the Splunk Community!

Customer Experience | Splunk 2024: New Onboarding Resources

In 2023, we were routinely reminded that the digital world is ever-evolving and susceptible to new ...

Celebrate CX Day with Splunk: Take our interactive quiz, join our LinkedIn Live ...

Today and every day, Splunk celebrates the importance of customer experience throughout our product, ...

How to Get Started with Splunk Data Management Pipeline Builders (Edge Processor & ...

If you want to gain full control over your growing data volumes, check out Splunk’s Data Management pipeline ...