Splunk ITSI

Any idea on how serviceid/itsi_service_id is being mapped to service_name in itsi_summary?

Sumantab88
Explorer

So, here is an issue where I can't find some services (e.g, service x, service y. service z) under the field service_name in splunk itsi_summary index but the corresponding service_ids are there in itsi_summary index. However, when I am looking for those services in the lookup service_kpi_lookup I do find them under title field. 

When I do a simple search - 

index=itsi_summary | stats count serviceid

- I am getting a count of 1029, but then again when I do - 

index=itsi_summary | stats count by service_name
- I am getting a count of 1024, furthermore if I do -

| inputlookup service_kpi_lookup | stats count by title

- I am getting a count of 1029

So, there seems to be something broken that populates the service_name field in itsi_summary.

Can anyone help me on this. Need to understand on - how this service_name field is getting populated.

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