Splunk IT Service Intelligence

splunk ITSI what is refresh queue ? why is it failing? how to clear it? . getting this message - Refresh queue job: [''] is stuck. Please confirm and manually delete this job from the queue.

Path Finder

I cannot see this job in splunk as well. I tired to search in jobs with the ID, no job is queued. Please help me to remove this message.

0 Karma


The refresh queue is ITSI's task management system that use the KV Store & Splunk's storage layer to manage your ITSI environment & thus maintaining consistency across the board.

The refresh queue runs and maintains a lot of jobs that check if a given user intearction will have an impact on the environment, and if a user-triggered change is deemed to be impactful to the environment by the reshresh queue, the refresh queue will pick that change request up, assess its impact and THEN commit those changes to the KV Store for the user to see the changes and then delete the change job request from the queue.

To give you an idea, below are a couple of jobs that the refresh queue handles (chanes that could effect your environment as you can telll by the names):

For example, if user commits a job to delete a service, the delete_service job is triggered and the refresh queue will do housekeeping tasks to ensure that the requested change does not ruin the environment, updates that object in the KV store (deleting it from KV store in this example), and then concluldes the job by deleting the chanage job from the refresh queue.

In other words, the refresh queue ensures data integrity and eventual consistency of your ITSI configuration.

I hope this helps,

0 Karma


Hi Team,

I got the same issue when I add a single entity. Refresh queue jobs and manually delete this job


0 Karma
Get Updates on the Splunk Community!

New Cloud Intrusion Detection System Add-on for Splunk

In July 2022 Splunk released the Cloud IDS add-on which expanded Splunk capabilities in security and data ...

Happy CX Day to our Community Superheroes!

Happy 10th Birthday CX Day!What is CX Day? It’s a global celebration recognizing innovation and success in the ...

Check out This Month’s Brand new Splunk Lantern Articles

Splunk Lantern is a customer success center providing advice from Splunk experts on valuable data insights, ...