Two way dependency ITSI

[ialahdal]

Is there a way to implement a two way dependency in the tree view in ITSI?

As an example, in this picture i'd like to health score of MS Exchange to effect the Email Service but also the other way around.
Is this doable?

[ialahdal]

@adonio The Email Service and MS Exchange was just an example, my use case will be an entire infrastructure tree for all the services offered in the organization.
For example
"service 1" can do many things, one of those things is sending emails through the email service, so if the email service was down i'd like it to alter the health score of "service 1" since it's a dependent, if it was only that then i'd just switch their places and have "service 1" higher in the hierarchy,
But "Email Service" is also dependent on "service 1" and if it was down i'd like that to also weight on the health score if the Email Service.

From you answer I understand that just adding the KPIs that would cause this affect on both services should achieve the same thing?

[adonio · Accepted solution]

yes ... but why? does Email Service has a KPI that is not in MS Exchange?
if so, just add this KPI to MS Exchange and you supposed to be all set

[ialahdal]

I was able to do this simply by adding each service as a dependent on the other one, I'm sure I can figure out their weights on each other once I have the KPIs and thresholds I need, thank you for your answer.