Splunk IT Service Intelligence

ITSI : backup restore - ItoaAccessDeniedError

sunilpandanab
Engager

I am trying to take a backup in itsi-stg and restore in team-stg.
The user has full admin rights including itoa_admin. And meta files has write privilege over collections/itsi_backup_restore_queue.
Still, I get below error when I do the restore :

2019-02-14 15:31:47,310 ERROR [itsi.controllers.itoa_rest_interface_provider] [__init__] [exception] [61544] Access denied. You do not have permission to create this object. Traceback (most recent call last): File "/opt/apps/splunk/etc/apps/SA-ITOA/lib/migration/migration.py", line 187, in migration_bulk_save_to_kvstore handler.migration_save_single_object_to_kvstore(object_type, validation, dupname_tag) File "/opt/apps/splunk/etc/apps/SA-ITOA/lib/migration/object_interface/itoa_migration_interface.py", line 120, in migration_save_single_object_to_kvstore dupname_tag=dupname_tag) File "/opt/apps/splunk/etc/apps/SA-ITOA/lib/ITOA/itoa_common.py", line 878, in save_batch dupname_tag) File "/opt/apps/splunk/etc/apps/SA-ITOA/lib/ITOA/itoa_object.py", line 385, in save_batch logger) ItoaAccessDeniedError: Access denied. You do not have permission to create this object.

Could you please provide any inputs or suggestions.

Situation of back up and restore in same env works but not back up in one and restore in another.

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