Splunk IT Service Intelligence

How can I get into the IT Service Intelligence App?

millermis7
New Member

Whenever I try to open the IT Service Intelligence App on my home page it takes me to a page that says Oops, and the app never opens. How can I get into the IT Service Intelligence App? I would like to start working with creating glass tables.

0 Karma

PowerPacked
Builder

Hi @millermis7

Check if its something to do with access,

ITSI needs itao_user or itoa_analyst or itao_admin roles to your account in order access the ITSI objects.

Thanks

0 Karma

ChrisG
Splunk Employee
Splunk Employee

Can you please provide more details?

  • What version of ITSI?
  • What version of Splunk Enterprise?
  • What browser/OS combination?
  • Is Splunk Enterprise running?
  • What were your steps to install the software and reach this error?
0 Karma

millermis7
New Member

If I click the about tab this is the version it shows.
Splunk Enterprise
Version:7.1.2
Build:a0c72a66db66
Server:aiml-sh
Products:itsi

0 Karma
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