DB connect page not loading

[Strangertinz]

Hi community, 

I am trying to connect to the DB connect app and i am constantly redirected to

http://$HOST/en-US/app/splunk_app_db_connect/ftr


What is the FTR and how can I get rid of this error or force a redirection to a DB app that will work. 

I tried deleting the app folder in the ($SPLUNK_HOME/etc/apps) directory and reinstalling but still getting the same error. Any assistance here will be greatly appreciated. 

[fhernandezs]

Hi guys,

I had the same issue with Splunk 9.3.0 and DB Connect 3.8.x. To solve this just has to clear the cashe of the browser.

Regards,

[_pravin]

Hi @Strangertinz ,

I tried the same steps done by you, going back and forth versions and had the same issues as mentioned. I think it's a bug in the splunk db connect app.

Thanks,

Pravin

[Strangertinz]

Hi @_pravin

you can correct the issue by going to latest version of db_connect assuming you are running 9.2.x splunk. 

I am still dealing with the issue of the latest version not seeing data send from my db_connect.  Has this ever happened to you and how did you resolve it? I cant find any error log to point to the main issue 

[_pravin]

I have not had the issue where I can't see data @Strangertinz 

Pravin

[_pravin]

Thanks @isoutamo , that's pretty much what I am looking.

I don't know if that a version issue/bug but only difference I can find between the working install and non working install is the linux kernel that I am use.

kernel version	DB connect version - Not Working	DB connect version - working
3.10.0	3.17.0 / 3.18.0	3.16.0
5.14.0	-	3.17.0 / 3.18.0 /3.16.0

Sometimes, I also have the issue where the app gets launched but doesn't the configuration page remains empty or doesn't move forward past a point.

Is this a common issue with Splunk DB Connect as well ?

Regards,

Pravin

[isoutamo]

If you are using Splunk 9.x then linux kernel 3.1 support has removed https://docs.splunk.com/Documentation/Splunk/9.3.1/ReleaseNotes/Deprecatedfeatures

[_pravin]

I am using Splunk 9.2.2

Sorry that I forgot to mention the version of Splunk in the earlier version.

[isoutamo]

Are you using the same Java version on both environments?

[_pravin]

I still have the same issue. I tried with version 3.17.0 / 3.18.0 had the same issue. I am using Splunk 9.2.2 and DB connect 3.16.0 worked fine, is this a version issue ?

[Strangertinz]

Disregard, issue resolved

[isoutamo]

Please tell the solution if you are marking this as a solved! In that way other can see it and use a same solution too.

[Strangertinz]

It was just a versioning issue. Had to install the latest db connect app and that solved my issue. 

However I am facing the issue again as I tried to go back to an older version with a splunk db connect and facing the same issue while on splunk 9.3.1