Splunk Cloud Platform

sc_admin cannot login

shin
New Member

I registered and got setup with SplunkCloud Trial version a couple of days ago.

All was fine, until I was logged out.

All attempts to log back in as "sc_admin" lead to "Login Failed" message.

(I had created sc_power, sc_user, sc_apps users for various roles, … all with the same password as sc_admin's, ... and can still login as those userids.   I know the password is correct.)

There are no hints or opportunities to reset the password for "sc_admin".

How can I log back in as "sc_admin"?

Labels (1)
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thambisetty
SplunkTrust
SplunkTrust

did you check in internal logs for reason? 

index=_internal login sc_admin source="/opt/splunk/var/log/splunk/splunkd.log"

if reason says user sc_admin attempted login with incorrect password then password you entered is wrong.

https://community.splunk.com/t5/Security/How-to-reset-password-for-Splunk-Cloud-Sandbox-Trial/m-p/16...

 

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