Splunk Cloud Platform

In handler users: Could not get info for role that does not exist

splunkcol
Builder

 Hello there,

Sorry for the bad translation.

Some time ago I installed a plugin called "Splunk Secure Gateway" during installation and configuration it was necessary to create a new role with the same name "securegateway"

Today I am trying to enter a new user and I get the error message "In handler 'users': Could not get info for role that does not exist: securegateway"

The funny thing is that the user that I am trying to create I am only assigning the role "user"

splunkcol_0-1632770791032.png

splunkcol_2-1632770972910.png

 

Labels (3)
0 Karma
1 Solution

splunkcol
Builder

I had to open a ticket to Splunk and after almost 15 days with no response I solved the problem myself.

I went into Settings> Users and removed all roles from users and reassigned them and the problem was fixed.

Too bad Splunk's after-sales service for such an expensive product.

View solution in original post

0 Karma

splunkcol
Builder

I had to open a ticket to Splunk and after almost 15 days with no response I solved the problem myself.

I went into Settings> Users and removed all roles from users and reassigned them and the problem was fixed.

Too bad Splunk's after-sales service for such an expensive product.

0 Karma
Get Updates on the Splunk Community!

Synthetic Monitoring: Not your Grandma’s Polyester! Tech Talk: DevOps Edition

Register today and join TekStream on Tuesday, February 28 at 11am PT/2pm ET for a demonstration of Splunk ...

Instrumenting Java Websocket Messaging

Instrumenting Java Websocket MessagingThis article is a code-based discussion of passing OpenTelemetry trace ...

Announcing General Availability of Splunk Incident Intelligence!

Digital transformation is real! Across industries, companies big and small are going through rapid digital ...