Security

Is it possible to get diagnostics of the login process on the Splunk Mobile App (android)?

jbarlow_splunk
Splunk Employee
Splunk Employee

Want to know if it Is it possible to get diagnostics of the login process on Splunk Mobile app.

0 Karma
1 Solution

jbarlow_splunk
Splunk Employee
Splunk Employee

In Android 2.4 release of app, it is possible to get a client side log file
which you can use to troubleshoot, or send to splunk support
(iOS , maybe available in future release of app)

If you encounter a login error,

Click > Contact Us > Send Error Report
a compose email (whatever you default email is on app)
and that contains an attachment (record.log)

You can send this to your own email for review … or to Splunk support (for a case)

Connection errors, callstacks etc are recorded in the log file

example...

016-10-06 20:20:21,858-DEBUG [main]: TAG : UriUtil msg : formatUrl with url: http://ec2-nn-171-63-nn.eu-west-1.compute.amazonaws.com:8000 defaultScheme: https://
2016-10-06 20:20:21,858-DEBUG [main]: TAG : UriUtil msg : formatUrl result: http://ec2-nn-171-63-nn.eu-west-1.compute.amazonaws.com:8000
2016-10-06 20:20:21,858-ERROR [main]: exception
com.splunk.mobile.access.framework.exception.SplunkDNotFoundException: not detected!
    at com.splunk.mobile.access.framework.network.tasks.PortDetectTask.execute(PortDetectTask.java:163)

View solution in original post

jbarlow_splunk
Splunk Employee
Splunk Employee

In Android 2.4 release of app, it is possible to get a client side log file
which you can use to troubleshoot, or send to splunk support
(iOS , maybe available in future release of app)

If you encounter a login error,

Click > Contact Us > Send Error Report
a compose email (whatever you default email is on app)
and that contains an attachment (record.log)

You can send this to your own email for review … or to Splunk support (for a case)

Connection errors, callstacks etc are recorded in the log file

example...

016-10-06 20:20:21,858-DEBUG [main]: TAG : UriUtil msg : formatUrl with url: http://ec2-nn-171-63-nn.eu-west-1.compute.amazonaws.com:8000 defaultScheme: https://
2016-10-06 20:20:21,858-DEBUG [main]: TAG : UriUtil msg : formatUrl result: http://ec2-nn-171-63-nn.eu-west-1.compute.amazonaws.com:8000
2016-10-06 20:20:21,858-ERROR [main]: exception
com.splunk.mobile.access.framework.exception.SplunkDNotFoundException: not detected!
    at com.splunk.mobile.access.framework.network.tasks.PortDetectTask.execute(PortDetectTask.java:163)
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