#Random
This is a place to discuss all things outside of Splunk, its products, and its use cases.

How do i file a Splunk Support Case/ contact Splunk Support?

vhallan_splunk
Splunk Employee
Splunk Employee

I am assigned to my accounts support entitlement however i am not sure what the process is to file a support case?

Tags (2)
1 Solution

vhallan_splunk
Splunk Employee
Splunk Employee

There are 3 ways to file (or raise) a successful Support Case with Splunk. However you will need to be assigned to your Companies active Enterprise or Global Entitlement before doing so otherwise your case may navigate into our Community Queue which is not often monitored by our Engineers.

1. Support Portal (the best way to file a case)
Login into "splunk.com" and navigate to "Support & Services" on the top left of the page and then click onto "Support Portal" on the drop down list

2. Email
You can email us at "support@splunk.com" which will file a default P3 case. Please note your email address must be associated with your accounts entitlement.

3. Phone
You can call our Support line on (855) SPLUNK-S or you can find local numbers here

Hope this helps!

View solution in original post

vhallan_splunk
Splunk Employee
Splunk Employee

There are 3 ways to file (or raise) a successful Support Case with Splunk. However you will need to be assigned to your Companies active Enterprise or Global Entitlement before doing so otherwise your case may navigate into our Community Queue which is not often monitored by our Engineers.

1. Support Portal (the best way to file a case)
Login into "splunk.com" and navigate to "Support & Services" on the top left of the page and then click onto "Support Portal" on the drop down list

2. Email
You can email us at "support@splunk.com" which will file a default P3 case. Please note your email address must be associated with your accounts entitlement.

3. Phone
You can call our Support line on (855) SPLUNK-S or you can find local numbers here

Hope this helps!

MuS
SplunkTrust
SplunkTrust
Get Updates on the Splunk Community!

.conf23 Registration is Now Open!

Time to toss the .conf-etti 🎉 —  .conf23 registration is open!   Join us in Las Vegas July 17-20 for ...

Don't wait! Accept the Mission Possible: Splunk Adoption Challenge Now and Win ...

Attention everyone! We have exciting news to share! We are recruiting new members for the Mission Possible: ...

Unify Your SecOps with Splunk Mission Control

In today’s post, I'm excited to share some recent Splunk Mission Control innovations. With Splunk Mission ...