Beginning March 16, 2022, the world-class Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce.
What does this mean if I’m a NEW customer?
- Trial or POC users:
- Customers:
- Opening a new case: Customers may use the Splunk Support Portal or call Customer Service.
- Accessing the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. *
- Chat: No change (accessed from within the product)
What does this mean for EXISTING customers?
- All open cases will be migrated to the Splunk Support Portal.
- New cases cannot be created by emailing observability-support@splunk.com or signalfx-support@splunk.com. They will receive an automated response suggesting other routes to get support (Splunk Support Portal or Customer Service).
- Access the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. *
- Chat: No change (accessed from within the product)
*Don’t forget that your Observability login is NOT the same as your Splunk Support Portal login. You will need to create a Splunk account (if you don’t already have one) to access your cases. The “Working with Support” deck explains how to register and submit a support case.
— Courtney Gannon, Product Marketing Manager, Open Source
