Installation

How to reset an expired Enterprise trial account?

ynosliw
Explorer

Hey Splunk support,

Can you direct me on how to get my free license reset?
I thought I was running the free version but apparently it was an Enterprise trial which expired. I'd like to activate the free version again so I don't lose the data I've collected.

Thx,

Larry

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Tags (2)
1 Solution

ChrisG
Splunk Employee
Splunk Employee

The documentation explains how to switch to Splunk Free from an Enterprise trial license. It's in Manager > License > Change license group.

View solution in original post

aNamee
Explorer

Hello,

I am having kind of the same issue here.

I don't know why my free licence is expired, I suddenly have the following message :
Error in 'litsearch' command: Your Splunk license expired or you have exceeded your license limit too many times. Renew your Splunk license by visiting www.splunk.com/store or calling 866.GET.SPLUNK.

I did not exceed my 500Mb quota, as last time I checked I barely used 5% of it.

Is it possible there is a problem with splunk's licencing system?
What sould I do to have my splunk usable again?

Thank you.

0 Karma

Elsurion
Communicator

Did you check under Settings > Licensing if the license is not expired? Normally its about 60 days.

Local server information
Indexer name    <your license host>
License expiration  Jan 5, 2018 4:24:12 PM
Licensed daily volume   500 MB
Volume used today   3 MB (0.677% of quota)
Warning count   0
Debug information   All license details 
All indexer details
0 Karma

aNamee
Explorer

yes you're right it's expired...
I thought the free licence was for an undefined amount of time if I didn't exceed the 500Mb limit.
Thanks for your answer!

0 Karma

nickhills
Ultra Champion

When you install Splunk, you start off on the Splunk Enterprise Trial. After 60 days this trial expires, and you have to convert to the Free licence which has a few limitations.

You can tell if your are on an Enterprise(Trial) Vs Free licence by opening Splunk.
If you are prompted to Login, you are on the Enterprise (Trial)
However if you get access without providing any credentials, then you are running the Free version.

If my comment helps, please give it a thumbs up!
0 Karma

aNamee
Explorer

ok, and how can I choose to run the free version now that my licence is expired?

0 Karma

nickhills
Ultra Champion

As per the accepted answer in this thread.

The documentation explains how to
switch to Splunk Free from an
Enterprise trial license. It's in
Manager > License > Change license
group.

However, If you have violated the licence you may be looking at a backup/reinstall to clear the violations (or wait 30 days since your last violation)

If my comment helps, please give it a thumbs up!
0 Karma

aNamee
Explorer

thank you!

0 Karma

ChrisG
Splunk Employee
Splunk Employee

The documentation explains how to switch to Splunk Free from an Enterprise trial license. It's in Manager > License > Change license group.

ynosliw
Explorer

Thx again ChrisG

0 Karma

ChrisG
Splunk Employee
Splunk Employee
0 Karma

ynosliw
Explorer

Ok thx.

Is there some documentation on how to do this?

Larry

0 Karma

Drainy
Champion

Generally you aren't likely to get a reset license for a free version of Splunk, the best way to bypass the violations is to backup your indexes, delete, reinstall and copy the indexes back over.

ChrisG
Splunk Employee
Splunk Employee

What violations are you seeing? Did you exceed the indexing limit, or are you getting a different message?

0 Karma

ynosliw
Explorer

Thx ChrisG,

However, when I went back to the free license the violations are still there preventing the search function from working. The only solution I've seen is to get a license reset from Splunk support directly.
Thx,

Larry

0 Karma
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