Getting Data In

What are consideration when integrating with ServiceNow

kalaicompforens
Engager

Please advise on the best practices for ServiceNow integration. How to integrate and enable auto ticket creation.

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1 Solution

kmorris_splunk
Splunk Employee
Splunk Employee

Take a look at the docs on our doc site for detail instructions on installation, but one key thing you will need for the event related push integration (opening of tickets), is the Event Management plugin on the ServiceNow side. I believe there may be a cost associated with that if you don't already have it.

Here are the docs: http://docs.splunk.com/Documentation/ServiceNow

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kmorris_splunk
Splunk Employee
Splunk Employee

Take a look at the docs on our doc site for detail instructions on installation, but one key thing you will need for the event related push integration (opening of tickets), is the Event Management plugin on the ServiceNow side. I believe there may be a cost associated with that if you don't already have it.

Here are the docs: http://docs.splunk.com/Documentation/ServiceNow

kalaicompforens
Engager

@kmorris,

Thank you for the advise. Will keep that in mind during LLD.

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