website mointoring

[riqbal47010]

Hi
we have two types of web portals. Internal and external. Internal are only for our employees and exteranals are for specific people to access from remote location.

In the status Overview Page,
for Internal Portal, the reponse is 401.

and for External Portal the response is "502"

from _internal logs:
index=_internal sourcetype="web_availability_modular_input" auth_type

Please support.

[arjunpkishore5]

For the external, make sure a firewall is not blocking connections. Typically, you would use a proxy to connect to external websites from within an organization

For internal, ensure you have the right authorization headers. Typically organizations have LDAP or SAML authentication set up. This might be blocking your requests since the system is unable to authorize you.

Since I have no idea how your systems are setup, not sure if I can help beyond the above guesses.

[riqbal47010]

HI
thanks for your response.

when I put the full URL for external the response goes green with code=20

we are using LDAP authentication and I am pretty sure that it is the basic cause for blocking the request. can you please share the step for LDAP authorization. .
I used curl command with proxy and user credentaill but still using the error code 401

[arjunpkishore5]

You'll have to check with the LDAP admin on the type of authentication headers needed. With curl, you can try some of the available methods to figure out - https://ec.haxx.se/http-auth.html

[riqbal47010]

sorry I lost in between.

As per AD admin we are using kerberos authentication whereas I link the available authentication methods are digest,negotiate and ntlm.

beside this how can we fix this issue from app side.