Splunk Platform Upgrade Readiness App on OS X

[force1024]

Platform: OS X 10.14
Splunk: 7.3.1

When trying to access the instance scan page from "Splunk Platform Upgrade Readiness App" on my local instance I always receive the following error.

URL: http://localhost:8000/en-US/app/upgrade_readiness_app/instance_scan

Error Received: "Error reading progress for user: admin on host: "

Details in the log file:
$ tail -f /Applications/Splunk/var/log/upgrade_readiness_app/upgrade_readiness.log
2019-12-01 16:02:32,540 ERROR 4609463744 - Error reading progress for user: admin on host:
2019-12-01 16:04:25,632 INFO 4609463744 - Handling a request
2019-12-01 16:04:25,632 INFO 4609463744 - Executing function, name=get_read_progress

[force1024 · Accepted solution]

Thanks for the responses folks.

As it turns out my KVStore was failing due to expired server certificate. I renewed that with:

cd /Applications/Splunk/etc/auth
/Applications/Splunk/bin/splunk createssl server-cert -d . -n server

Restarted Splunk and now I no longer receive errors about KVStore, the Upgrade app functions now too.

[thomas_vogt]

from link texthttps://answers.splunk.com/answers/786678/splunk-platform-upgrade-readiness-app-read-error.html
The app may not have read access. Find the app(s) with no read permission and correct it

| rest /services/apps/local | table title eai:acl.perms.read

[force1024]

Thanks - this doesn't appear to fix anything. I only had one app without global read, which was monitoring app. I configured it as global read and upgrade error continues.

[ivanreis]

Hi force1024,
I simulate the issue in my local macbook running under OS Catalina, and I got the same error message. This issue is a known issue for this app
Known Issues:
-Incorrect permissions may result in error modal showing "Read" upon choosing apps to scan.
https://splunkbase.splunk.com/app/4698/

I am not able to identify the root cause of this issues, per the error it seems to be some permission issues. I try to re-apply the permission to splunk folder, but I still getting the same error messages.

This is what I did to remediate the issue and get the app properly working:
- Backup the /etc folder
- Delete the Current Splunk Enterprise Installation
- Reboot the local install
- Install Splunk Enterprise Version 7.3.1.1
- Deploy the "Splunk Platform Upgrade Readiness App"
- Deploy other apps for analysis
- Run the scan against the installed apps, completed successfully

Here is the output log from upgrade_readiness.log for your reference

2019-12-03 11:40:44,558 INFO 4383755712 - Executing function, name=get_read_progress
2019-12-03 11:40:45,025 INFO 4602338752 - Scan initiated
2019-12-03 11:40:45,025 INFO 4602338752 - Retrieving key to write progress
2019-12-03 11:40:45,083 INFO 4602338752 - Found key for existing entry: 5de5af0ce242d409e025d501
2019-12-03 11:40:45,119 INFO 4602338752 - Total 4 apps found for user: admin
2019-12-03 11:40:45,161 INFO 4602338752 - 0 apps out of 4 scanned. Scanning App: SA-Eventgen
2019-12-03 11:40:59,556 INFO 4383755712 - Handling a request
2019-12-03 11:40:59,556 INFO 4383755712 - Executing function, name=get_read_progress
2019-12-03 11:41:14,557 INFO 4383755712 - Handling a request
2019-12-03 11:41:14,557 INFO 4383755712 - Executing function, name=get_read_progress
2019-12-03 11:41:29,557 INFO 4383755712 - Handling a request
2019-12-03 11:41:29,557 INFO 4383755712 - Executing function, name=get_read_progress
2019-12-03 11:41:35,030 INFO 4602338752 - 1 apps out of 4 scanned. Scanning App: Splunk Dashboard Examples
2019-12-03 11:41:36,343 INFO 4602338752 - 2 apps out of 4 scanned. Scanning App: Splunk Add-on for Microsoft Windows
2019-12-03 11:41:38,837 INFO 4602338752 - 3 apps out of 4 scanned. Scanning App: Status Indicator
2019-12-03 11:41:39,398 INFO 4602338752 - Deployment scanned successfully for user: admin
2019-12-03 11:41:44,559 INFO 4383755712 - Handling a request
2019-12-03 11:41:44,559 INFO 4383755712 - Executing function, name=get_read_progress
2019-12-03 11:43:36,135 INFO 4727086528 - Handling a request
2019-12-03 11:43:36,135 INFO 4727086528 - Executing function, name=get_read_progress
2019-12-03 11:44:10,389 INFO 4727086528 - Handling a request
2019-12-03 11:44:10,389 INFO 4727086528 - Executing function, name=get_app_list
2019-12-03 11:44:12,424 INFO 4727086528 - Handling a request
2019-12-03 11:44:12,424 INFO 4727086528 - Checking for existing scan
2019-12-03 11:44:12,433 INFO 4727086528 - No existing scan
2019-12-03 11:44:12,433 INFO 4727086528 - Removing existing entries before starting new scan
2019-12-03 11:44:12,433 INFO 4727086528 - Retrieving key to remove entry
2019-12-03 11:44:12,440 INFO 4727086528 - Found key for completed entry: 5de5af0ce242d409e025d501
2019-12-03 11:44:12,491 INFO 4727086528 - Entry with key: 5de5af0ce242d409e025d501 removed
2019-12-03 11:44:12,492 INFO 4727086528 - All Entries removed
2019-12-03 11:44:12,529 INFO 4727086528 - Starting scan process
2019-12-03 11:44:12,552 INFO 4727086528 - Handling a request
2019-12-03 11:44:12,553 INFO 4727086528 - Executing function, name=get_read_progress
2019-12-03 11:44:13,049 INFO 4570664384 - Scan initiated
2019-12-03 11:44:13,050 INFO 4570664384 - Retrieving key to write progress
2019-12-03 11:44:13,108 INFO 4570664384 - Found key for existing entry: 5de5afdce242d40ab35e56f1
2019-12-03 11:44:13,155 INFO 4570664384 - Total 4 apps found for user: admin
2019-12-03 11:44:13,189 INFO 4570664384 - 0 apps out of 4 scanned. Scanning App: SA-Eventgen