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Splunk Cloud Gateway - Running Dashboards with the error "Error in 'scgpstree' command ..."

Niffchen
Observer

Hello

I have an Splunk Enterprise instance in Windows 10 up and running.
Now I installed the "Splunk Cloud Gateway" to get the data available via mobile app. The installation on the splunk server is ok. The app installed correctly and the server is running.

When I try to access the data of different Dashboards via app I get different errors, the views are loading extremly long an so on.
If I take a look at the browser on the Splunk Enterise Indexer itself and try to find out the status of the Cloud Gateway with "Cloud Gateway Status Dashboard" the views "Websocket Python Process", "Websocket Sosium Process", "Subscription Python Process" and "Subscription Sodium Process" getting an error.

I took a look at the log an found this error:

Error in 'scgpstree' command: External search command exited unexpectedly with non-zero error code 1.

 Do you have any suggestions what is going on?

The view "Websocket Disconnections Counts" also shows some disconnects.
Using the Apps and Dashbaords via browser at the indexer itself I don't have any problems. I have only one instance with one indexer active. No other infrastructure than this one system.

Regrads,

Jens

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