Im using "Splunk Add-on for Service Now" to send triggered alerts to servicenow.
Im trying to pass the alert name , alert time to the short description field in service now. In Service now i see the results populated but it gets truncated exactly at 80 character .
I checked with service-now team as well in my organisation and they dont have any such limit at their end.
Additionaly when i checked the add-on i see the index_lenght =80 check has been used in the addon code. will this could be the reason behind the results getting trucated. Any one else faced this issue?
Code Snippet :
# SPDX-FileCopyrightText: 2021 Splunk, Inc. <firstname.lastname@example.org>