All Apps and Add-ons

How to invoke scripts from the TA for SNOW

hmaldonado
Explorer

I am able to run "sendalert snow_incident" manually from the search bar of Splunk, and this results in the creation of Incidents in ServiceNow. We have a need to be able to do this from the Alert Manager, and I would like to be able to use the External Workflow Actions to do it.
Simply by installing the TA for SNOW, there are two actions that become available in the External Workflow Actions of the Alert Manager, "snow_incident" and "snow_event", however, when I attempt to invoke the actions from the Incident Posture dashboard, I get no results.
I do not think Splunk is even attempting to run the action because there is nothing logged in Splunk internally that reflects success or failure, and there are no errors in the transform error logs in ServiceNow.

Has anyone been able to generate Incidents in ServiceNow by using the External Workflow actions of the Alert Manager?

0 Karma
Get Updates on the Splunk Community!

Observability Highlights | November 2022 Newsletter

 November 2022Observability CloudEnd Of Support Extension for SignalFx Smart AgentSplunk is extending the End ...

Avoid Certificate Expiry Issues in Splunk Enterprise with Certificate Assist

This blog post is part 2 of 4 of a series on Splunk Assist. Click the links below to see the other ...

Using Machine Learning for Hunting Security Threats

REGISTER NOW Seeing the exponential hike in global cyber threat spectrum, organizations are now striving more ...