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500 error when trying to launch Splunk "Add-on for Windows" App

nburns123
New Member

Hi,

I was able to install Splunk Add-on for Windows App but when I try to launch App from App manager, I'm getting "500 INternal server error". The splunkd.log shows the following.

====

10-30-2017 22:41:20.348 -0400 ERROR ApplicationUpdater - Error reloading Splunk_TA_windows: handler for authorize (access_endpoints /authentication/providers/services): Payment Required
11-01-2017 11:12:52.776 -0400 INFO ApplicationLicense - app license disabled by conf setting.

11-01-2017 16:59:13.902 -0400 ERROR ApplicationUpdater - Error reloading Splunk_TA_windows: handler for authorize (access_endpoints /authentication/providers/services): Payment Required

11-01-2017 16:59:13.902 -0400 ERROR ApplicationUpdater - Error reloading Splunk_TA_windows: handler for distsearch (access_endpoints /search/distributed/bundle-replication-files, /search/distributed/peers): Payment Required

Live errors recorded on webserver log is shown below,

===
lineNumber=704, message=Uncaught SyntaxError: Invalid or unexpected token, fileName=http://67.231.27.10:8000/en-US/modules/@CC396D668661F58E83024CDA0127CB81C1747F4ED21B8D6921194599D7D7...
2017-11-01 16:33:23,286 ERROR [59fa2f9346a155beb5c0] utility:49 - name=javascript, class=Splunk.Error, lineNumber=253, message=Uncaught TypeError: Cannot set property 'loadParams' of undefined, fileName=http://67.231.27.10:8000/en-US/app/Splunk_TA_windows/setup
2017-11-01 16:33:23,286 ERROR [59fa2f9346a155beb5c0] utility:49 - name=javascript, class=Splunk.Error, lineNumber=267, message=Uncaught TypeError: Cannot read property 'loadParams' of undefined, fileName=http://67.231.27.10:8000/en-US/app/Splunk_TA_windows/setup

2017-11-01 16:33:36,519 INFO [59fa2f9ffda15584d908] view:1103 - PERF - viewType=modules viewTime=0.258s templateTime=0.211s

Could someone check this and update me regarding this?

Regards,
Nash Burns

Tags (1)
0 Karma

nburns123
New Member

Hi Guys,

So I removed the 6.5 version and installed 7.0. I was able to complete the add-on "Splunk Add-on for Windows " installation but when launching the App, I couldn't see any menu to proceed further. I can just see the "Overview" part.

Overview

The Splunk Add-on for Microsoft Windows provides pre-built data inputs to facilitate Windows system monitoring using Splunk. Check out the Splunk Add-on for Microsoft Windows page on Splunkbase for support information, the latest updates, and more.

Configuration of inputs through this application are global, and might affect how other Splunk applications on the system use those inputs. After configuration, confirm that the changes you make in this application do not negatively alter the other applications.

There are no available menu or the browser doesn't show it up(I checked with different browsers but it is still the same). Could someone provide some help on this? I don't see anything in the logs as well.

NB: I have copied and set inputs.conf under "local" directory and restarted splunkd service. Still the issue is there.

0 Karma

nburns123
New Member

Hi,

Anybody else having the same issue? I'm stuck at the moment. Tried upgrading Spunk and still seeing issues.

0 Karma

nburns123
New Member

Hi Guys,

So I removed the 6.5 version and installed 7.0. I was able to complete the add-on "Splunk Add-on for Windows " installation but when launching the App, I couldn't see any menu to proceed further. I can just see the "Overview" part.


Overview

The Splunk Add-on for Microsoft Windows provides pre-built data inputs to facilitate Windows system monitoring using Splunk. Check out the Splunk Add-on for Microsoft Windows page on Splunkbase for support information, the latest updates, and more.

Configuration of inputs through this application are global, and might affect how other Splunk applications on the system use those inputs. After configuration, confirm that the changes you make in this application do not negatively alter the other applications.

There are no available menu or the browser doesn't show it up(I checked with different browsers but it is still the same). Could someone provide some help on this? I don't see anything in the logs as well.

NB: I have copied and set inputs.conf under "local" directory and restarted splunkd service. Still the issue is there.

0 Karma
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