Hi,
This is a bit of a long one so sorry in advance.
I am attempting to time some events which are happening in one of our products, which we can view with IIS logs. Because we want to see how long things are taking on the customers end of things, using the time_taken field gives us a huge under estimate.
Essentially we have (as an example) two seperate events which we know mark the beginning and the end of the login process. I'll call them action=login and action=end . The only real distinguishing features between separate login events are the customer and cs_username fields. However, is it possible to add on a distinction between multiple logins of the same person? For example each time customer=A and cs_username=A1 go through action=login it gets assigned a variable, either something unique or a counter of how many times that has happen. Then the same thing for action=end , so these can be paired up and every event monitored.
Another important factor that I need to take into account is if someone begins the login process but then it times out, and then they try again. This could look like:
- action=login , customer=A , cs_username=A1 , _time=12:00
- action=login , customer=A , cs_username=A1 , _time=12:05
- action=end , customer=A , cs_username=A1 , _time=12:06
Where it would be important to pair the end with the second login, not the first.
If anyone has any ideas or has achieved something similar I would really appreciate it. I have beforehand used a search which takes the time difference between events but it can't do it for every login and doesn't account for unfinished actions.
Many thanks,
Sam
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